How to build and maintain relationships that attract, retain, and build your client base through referrals.
In this workshop we will explore the importance of customer service to building and maintaining your business – as satisfied customers are repeat customers, but more importantly, ambassadors of your business. Presented by Chrissy McRoberts: an innovative business owner of Dog Eat Dog, Dog Eat Dog Bky and advocate for the Sarnia-Lambton Small Business Community.
Join the Business Enterprise Centre in our discussion with Chrissy about “customer service plus”, where she shares the importance of training yourself to automatically go above and beyond, so that the only decision a customer should have to make on their own is the form of payment they will be using!
Chrissy will outline the importance of upping our game of providing answers and suggestions during contact with customers, without having them feeling forced or regretful about a purchase. Blending practical experience and psychological models such as enneagrams, Chrissy will share her secrets to success and passion for customer service.
Chrissy McRoberts’ history includes enlisting in the Canadian Military, supporting the local Cadet Corps, Hotel Management and self employment. Each of these careers provided her with experience in both the employee/management points of view/roles, including how to develop an ability to adapt quickly, build and invest in lasting relationships and present her authentic self and not play a role. Although Chrissy hasn’t met her dream goal of having her own HGTV or DIY Channel series (YET), she has been nominated for 3 OBAA Awards in 2019, works with the WIL Program at Lambton College, will be featured as one of Sarnia’s Top 10 Business Women of the Year in First Monday Business Magazine and was selected as 1 of 365 women across Canada featured in the Top Selling book Pursuit:365.
Along with her business partner RuthAnn Ramsey, Chrissy is the owner of Dog Eat Dog, which was established in Mitton Village 2 years ago to provide other home-based businesses a brick and mortar storefront that would intertwine all works and support collaborations and create a one stop shop for gifts and custom projects. The goal to drive a successful furniture/gift store has been achieved and continues to thrive in Mitton Village throughout this pandemic. As sole owner of Dog Eat Dog Bky. Chrissy is a woodworker that focuses on building with recycled products to create unique multipurpose furniture pieces.
Chrissy’s next goal is to launch a podcast focusing on small businesses that are not reaching their full potential. She understands that small business owners are buried in paperwork, media, bills, decisions, and lack of time. Having someone with a positive perspective to suggest manageable changes can make all the difference to an entrepreneur that feels they are all alone or failing. Chrissy’s out of the box, say it like it is approach will help entrepreneurs and small business owners rethink their customer service approach, community support and relationships with other local businesses.